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AOL is a virus. There was prolly a way to delete the message and he may not of known the way to get it back. I have also lost email on aol. They have time outs on long they keep emails depending on where the email is in the system - saved - saved on your PC - deleted - not opened.....
It is a good backup when other systems fail. When your servers fail, it's an email to use for support. When your Internet connection fails (DSL, T1, cable...) at least you'll have dialup.
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