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What I've found is the only real support you can get from them is by phone (though Ihavent tried anyone on ICQ)
By email, they take days to reply and then give you some generic 'nothing can be done at this time' answer.
When I call and explain the same situation, it gets resolved quickly.
They should really look into getting decent email CS instead of (probably) outsourcing it to foreigners who can't do more than copy-n-paste.
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Skype variuscr - Email varius AT gmail
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