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Originally Posted by d00t
I could give a trillion reasons not to outsource.
Ever called citibank cards?
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A week or so I called Bellsouth having problems connecting to my DSL (which I have had for 4 years). Between every 3rd word that I could understand the guy insisted on explaining to me about filters and after a while of trying to get him to understand that I
had filters and this was not a new installation I finally lied to him and said I'd call back after I "took care of the filters". He gleefully said he could call
me back but I told him it might take me a little while so wait for me to call
I guess the number of frustrated customers who give up and leave merchants who outsource is worth it to them by being more than offset by the cheap labor
