Alright, so I called them to cancel a card I got two years ago with some
ridiculous $200 credit limit. I've been calling them last 2 weeks, gave up
after being on hold for about 45 minutes. Today, decided to stay until
they pick up. So far it's been 2hrs, 22min.
ok, so i pickup my other line and call em up this time trying to become a new
customer, the phone is immediately answered. i tell the fucking guy i want to
cancel the piece of shit, he transfers me to the same bullshit line.
alright, so i figure, while i'm on hold , i'll just file a complaint with the BBB
since i noticed a lot of other pissed off customers did the same.
i visit BBB and this is what i see, surprise!
now, try to file a complaint against them, the search engine returns no
results.. hmm. strange ehh? there were over 4k complaints filed against
them last year but strangely when you look up "capitalone", you get nothing
and when you look up "capital one" you get "Capital Stone".
the BBB is as useless as the 800 number i'm on. great way to spend a sat
night.
avoid these fucks.