"As for the eBay user complaints, Sollitto said the company reads them, but takes them with a grain of salt, believing many of the complaints to come from a vocal minority of squeaky wheels."
Takes customer complaint with a grain of salt? in a REAL business ALL customer complain no matter what you thunk about them SHOULD be taken seriously.
" As for the customer service, Sollitto said they intentionally make the phone number very difficult to find in order to save costs."
Save costs my ass. Any who would purposely HIDE their phone #
is trying to hide something and shouldn't be trusted.
Here's the whole article
http://www.msnbc.com/news/511209.asp?cp1=1