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Interesting. We do the same thing when people cancel. I was just curious if anyone had done different things to see what kept members the longest.
We do daily updates, and we have loads of content. I was thinking of spacing out the updates throughout the day, instead of tossing everything up all at once, once a day, like we do now.
One thing I have noticed about purchased content, is that 99% of it is jumbled up, and it makes it hard to tell how much is actually there. For our content we don't do that, we give access to all of it up front, and make it easy to navigate.
Same with our site, we also give out everything, we don't horde content, and disperse/rotate it throughout the month like i have seen other sites do.
Seems to work well for us, but I'm always interested in catching those users which don't stay on for more then a month!
Anyone else doing anything like this, or have any tricks/ideas for better retention? This info could help out all of us who run member sites.
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