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AdultWire · 04-11-2002, 01:32 AM

I don't doubt a lot of customers leave RackShack with complaints about support.. but this is an issue of understanding. At that price point, a lot of people buy servers without knowing what they're doing. The problem with RackShack is NOT the quality of support.. it is the SCOPE of support.. and if you are equipt to deal with a limited scope of support, they can be a good deal. They support connectivity, and equipment failure. NOTHING ELSE.

If this is not suitable for you, I would strongly urge you to check out pimpshosts offering. I haven't done business with them, but I've chatted on ICQ, and they've been helpful to me even though I'm not a customer. When I'm looking to do a deal on big bandwidth, or locate a group of machines, I will strongly consider cologroup.

04-11-2002, 01:32 AM
AdultWire Confirmed User Join Date: Feb 2002 Location: Toronto, ON Posts: 962	I don't doubt a lot of customers leave RackShack with complaints about support.. but this is an issue of understanding. At that price point, a lot of people buy servers without knowing what they're doing. The problem with RackShack is NOT the quality of support.. it is the SCOPE of support.. and if you are equipt to deal with a limited scope of support, they can be a good deal. They support connectivity, and equipment failure. NOTHING ELSE. If this is not suitable for you, I would strongly urge you to check out pimpshosts offering. I haven't done business with them, but I've chatted on ICQ, and they've been helpful to me even though I'm not a customer. When I'm looking to do a deal on big bandwidth, or locate a group of machines, I will strongly consider cologroup. __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.