04-10-2002, 04:55 PM
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Confirmed User
Join Date: Feb 2002
Location: Las Vegas, NV
Posts: 1,052
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And here is one of my emails:
Quote:
Shawn, we need to talk about these Netscaler boxes. I basically agreed to try them out to see what they did with a chance we would be interested in buying following testing. When I showed up at the Netscaler offices, I mentioned that our company had changed and we would probably not need them, but our upstream may be interested. I said I would test them out, and our upstream was interested to see the results.
Your guy Keith came out and we where not able to install the boxes. I thought the Netscaler was an inline device, but as it turned out, it was not. So in order to try out your product, we needed to by an 8 port Gig switch. Also, in order to deploy your switch, it changed our topology. The logs where going to be effected and we where concerned about the effects on our customers that may occur. So basically, we where still going to try out the box, but we where only going to do it on a few customers.
What happened from there is that we decided based on all the changes that would need to be made, it was not worth it for us to go forward with the testing. We told your guys, sent emails, and everyone was on schedule that we where returning the boxes to your company. We even got an RMA #.
I just received the boxes back today as they where refused by your company. Myles was told that your company is going to proceed with collection against us. Is this how your company wants to sell boxes? Dump them off as a demo, don't even install, and then stick us with a bill.
If you want the honest truth, the only reason I even considered trying the box is because you worked there. Now, this is turning into a headache for me. So basically, I do not want these boxes and I feel that the way your company handled this is real shitty. I am asking you to take care of this for me, instead of having me go back and forth with people at your company.
If you can not do anything for me, I will not take it personally out on you, but the only other option is to take this to courts.
Regards,
Jason Trindade
408-209-8949
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