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Originally Posted by JupZChris
lol i have a pretty unique last name and first name - plus i can even log into my epass account and shows all the numbers and everything
proving the card is mine is not a big issue
what pissed me off was the fact they claim the machine destorys the card if it is not a card from that bank
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dude, you're not understanding the word "reliably".
none of that stuff confirms 100% that the card is indeed yours.
i worked at a bank for close to three years. i'm not just pulling this stuff out of my ass.
they told you the card was destroyed because there's nothing you can do in that case. you'd be surprised how many people won't accept "we can't open the machine" as an answer, even if it's the truth.