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Originally Posted by flashfire
I wish the big programs did have 24 hour ICQ reps online...I cant count how many times I've tried to contact certain programs but their reps have the opposite schedule....
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between myself and the rest of the company we pretty much have all time zones covered. I am waking up as the guys on the west coast are going to bed and that works really well.
Good luck HKS, it is the way the customer service side of this industry should be heading. Our customers don't all have the same time zones so why do we?