Originally Posted by Forrest1967

Another thing that REALLY irks me with iBill is the news... or the lack of news.

When they owed us cash on Dec 15th, their post looked something like:



So - stupid me - I anxiously wait for the news on Dec 22nd. When that day finally rolled around, they posted this late in the afternoon



Then on the 23rd, they posted that rhetorical crap about how they've been in business for 9 years and they are committed to the industry...

oh...

and GKard is here. Now that's good news, isn't it webmasters?

...

3 things bug me about these posts:

1) In the same breath, they say they are having difficulties with the payments yet they are still on track to paying us. Huh...? If they were on track with the payments, they would never have been late in the first place.

2) GKard - they posted all this 'good news' about GKard. However, I can show you my 'full' email box of clients who have signed up to my site, then cancelled their rebill yet only to find that they are still being charged once they see their credit card statement. I have another 'full' email box of clients who tried signing up, were declined, couldn't get into my site, I didn't see any money... yet... a few weeks later they see a charge on their credit card statement. I even have one guy who tried to sign up 4 times to my site in one day, was declined all 4 times, yet on his statement, GKard charged him 4 times.

So not only is iBill fucking me with my money, they are fucking with my clients money as well. I really do NOT enjoy emailing apologies for someone else's fuck ups.

3rd) The lack of posts. For some reason, those over at iBill think that 'no news, or very little news MUST be good news'.

Honestly, they would definitely reduce the amount of unhappy phone calls they'd get from pissed off webmasters if they posted news. And I mean news everyday with some truths as to what is going on. Yet they don't say a thing on their news page (it's been a week since they've posted anything new) and they make sure to keep their client service people in the dark.

I'm just a small company yet I do treat my clients with as much respect as possible, letting them know what's going on with their money when they ask. Lately, however, with all my unhappy GKard sign-ups, I feel like I'm just another iBill service rep as I email them 'I'm sorry, I don't know what's going on with your money'.