dcortez

Yah right!

I checked out Merchant Solutions quite a few weeks go and tried hard to base my assessment of what they offer on my personal experience with them - not all the badwill apparently floating around about them and their prinicipal(s).

Well, all can say is that after three weeks, I find it much easier to believe all the bad things I've been hearing about them on this and other forums.

Their site does not work properly, unfinished features ('coming soon' all over the place), shabby and incomplete documentation, their support is virtually non-existent, their signup pages weren't even SSL.

I tried to get help on numerous occasions over a three week period (online help, email, and ICQ with daniel) and was promised on several separate occasions that the site would be working 'within 10 minutes' (just a small DOS attack was the prob), and manuals would be sent to me, my account would be followed up and was assured they process 20,000 transactions a day.

-- that would have been fine, but IT NEVER HAPPENED.

As far as I'm concerned, Merchant Solutions is just another flakey processor with a very creepy history trying to offset a mountain of badwill and reputation with claims of huge promotional budgets.

If they focused a bit more on quality of service and support, they probably would not need such a huge budget to spin their biz.

BTW: I DO get an email EACH DAY from them showing my daily sales (of zero - because they never got it working), and I get email about promoting them through my sigs. They have some very strange priorities.

-Dino