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Originally Posted by sean416
I think its a good idea, but its a little harsh. Definitely hit em hard and let them know how serious this is, but you want to end the email on a more positive note. Also, what about the people who found out they're 14 yr old son stole their credit card and signed up for the site so they did a chargeback, now they're getting threatned with legal action and possible jail time? There are honest people out there who do chargebacks, I would include something that wouldnt offend those people like...
"If you feel this has been a mistake for any reason, please feel free to contact us directly to dicuss the matter"
Or I dunno, something along those lines. It's just all in all, that email seemed like a big "FUCK YOU WERE GONNA SUE YOU" and it would probably piss off a lot of people. If you let them know its serious, but lighten up a little.. people may be more recpetive in resolving the issue.
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Thank
Yeah, I'm always being told to lighten up, funny, the other day we had this old, and I mean OLD lady call in cause her grandson used her CC to sign up for a site of ours, the kid was 14 and used the user name HammerCock, with a password anal69...... obviously we helped her out, thats different, I know things like that will happen even if our best efforts are put out.
My gut tells me that 99% of our industry chargebacks are just dirtbags that think they can beat the system. It like the resaurant business where people eat the whole steak but one bite and then return it saying it was overcooked. BS.
But back to the chargeback, its not fun hitting up an affiliate on ICQ and letting him know that one of his revshare sales of 20.97 isn't gonna count cause of it, and that dropped him to 82 bucks for the pay period and he is not gonna get a check cause he is under the $100 minimum. I think we'll make the exception and send it out anyhow, hey, its Christmas.