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I think its a good idea, but its a little harsh. Definitely hit em hard and let them know how serious this is, but you want to end the email on a more positive note. Also, what about the people who found out they're 14 yr old son stole their credit card and signed up for the site so they did a chargeback, now they're getting threatned with legal action and possible jail time? There are honest people out there who do chargebacks, I would include something that wouldnt offend those people like...
"If you feel this has been a mistake for any reason, please feel free to contact us directly to dicuss the matter"
Or I dunno, something along those lines. It's just all in all, that email seemed like a big "FUCK YOU WERE GONNA SUE YOU" and it would probably piss off a lot of people. If you let them know its serious, but lighten up a little.. people may be more recpetive in resolving the issue.
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