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Originally Posted by AdultNex
I have tried their live support-- The first time, the support rep didn't even know what a c-class IP was. The second time, I had to wait 20 minutes, and just gave up.
ICQ has resulted in phone tag, and I haven't even received a reply via email (which was sent out sometime last month, I believe).
I will try calling their 800 number.
Perhaps, since you are a quasi-celeb, you receive special treatment, who knows.
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lolol@ the celeb thing.
sad to hear that you've had sub-par experience so far. but honestly, the few times i dealt with their tech support i used my real name, so i dont believe i was given preferential treatment. however, when it comes to their sales i do get better than most deals just because of the amount of business both juicy and i have done with mike and the amount of people we refer.
i wouldnt back them so much if they werent a solid company. i'm wondering who you dealt with on tech support...if you feel like it, you should hit mike up and talk to him directly
