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Originally Posted by Equinox
The Normal Nielsen group has done some funded research on usability especially in the world of the web. A good designer should definitely take a peak on what he has to say. Usability is something that surely gets overlooked in UI design very often, and leaves potential customers confused instead of making clear what you have to offer and how to get it.
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You have to love the commercial sites that think they have a brilliant splash page but then there's no clear and obvious way for the surfer to go beyond that page.
It sometimes makes you wonder if they really do want to do business with their surfers
