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Cox loves to pull shit like that...
I had an extra $100 on my cable bill last month and didn't pay attention at first...I figured maybe they hadn't recieved the payment when it was sent out and it was a two month bill...but I checked my account and they had been piad long ago..
turns out long ago, I had an unpaid bill and they decided to just add it to my bill now....I bitched about it and they actually took it off since it was 8 freaking years ago...right after it changed from Prime Cable to Cox Cable....
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