hy777,
my brother is finishing up his finals this week at ASU, he has been studying all week and he begins his winter break next week, as well, at least 1/3 of all retail sales occur between Thanksgiving and Christmas, consumers are spending money and the motivation, as well as the funds, may not be in their accounts this time of year...my guess is that this factors may affect at least a percentage of sales for some clients...as a matter of fact, i recall addressing similar issues around this time last year
with all due respect, our income is a % of what we bill your clients, i spend a good portion of my time creating graphs and reading reports and i had not yet came across anything that we can control regarding customer cancelations...if you can find something that we can improve on in this regard, i am all ears; if the customer does not want/cannot afford the membership, or their bank account does not have funds in it, our hands are tied...
lets do this, send me an email, ill reply with my number and you can call me monday, or earlier, if you wish, and we can spend a few minutes looking at your active members...i am interested in looking at your account
please excuse me if i dont reply to this thread until the morning
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