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hy777,
I, for one, am glad someone else is confirming issues starting October. After a record day - which isn't much compared to most programs - we saw days going back to the startup stages. Checked with others - nobody noticed problems the days we did. They started seeing the same patterns about 1-2 weeks later. Granted this is when CCBill took a mass of new clients from IBill - perhaps that had something to do with it - because it was after this, that we started noticing differences that couldn't be ignored. Yes, client support checks up stuff & yes, the answer is 'nothing wrong on our end' or 'can't duplicate the error' so we have to wait for another problem to come back - screencap it - record it on camera or something for them to check what we are saying is in fact what we are seeing.
Yes, I also know of the big programs who confirm 'this is their record day' - ok cool - good for you, but there are a whole bunch of us not seeing that, noticing differences and perhaps you have too many numbers for it to show, but if there's a problem found because of the little folks that will add to your sales, I'm sure you'll be glad we're reporting it.
CCBill is a reputable company - Corvett is a remarkable employee - he's always around to check into things that sometimes aren't responded to in a clear fashion. What we're saying is that there is a problem somewhere - get some troubleshooters in there to test & re-test everything - create scenarios unimaginable and re-test cuz there is something that is slipping - either the surfers aren't getting through from site-to-sign-up or transactions not getting through & turned away or somehow something is definitely missing in this system.
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