Quote:
Originally posted by hy777
Corvette, we discussed this over emails and one can almost agree with your point of view but when other figures are taken into account, CCbill's performance appears to be dramatically poor.
I have been with IBILL all this time and for 18 straight months I saw my rebills grow month after month -repeat, month after month, which only makes sense when you have 30/40 new sign ups a day- so after a while rebills amount for far more money than new sign ups, which keep fueling the cash flow.
After IBILL's drop out and having CCBill as my new processor ALL I SAW was a steady destruction of my rebills, week after week and ALL new and successfull efforts to increase traffic have been met with no changes in income, the only thing that matters. In other words, I have been wasting my time. I am not talking down your company but it is time to take us seriously. If webmasters are bringing good business, a justification as the one you have raised is unacceptable for the level of sales that seem to be missing (I include rebills, of course). Perhaps, this is only a bug... or a way CCbill treats rebills, I do not know. But whatever it is, you must know that rebilling is incredibly poor and this is a fact. I have an 18 month history to compare my rebills with.
Today, I see with dismay my daily rebills lower than my still low levels of sign ups... What is the answer?? Should sponsors get their own merchant accounts and relegate ccbill to a second or third alternative processor? In case you are not aware of this, this is presently being discussed. Is this what you guys want for your company? Have you already amassed such a fortune that you do not care having a less than perfect billing system?
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hy777, i appreciate your viewpoint, i apologize because i do not recall specifically what we had discussed... I can say that we welcome suggestions and recommendations about how to improve each one of our systems. From reading your post it does not sound as if you are speaking about new sales, just rebills; my first thoughts were that theoretically, rebills should rebill until:
a the consumer cancels
b the card gets declined by the bank
to troubleshoot your issue, I would suggest that each of the above get broken down to get the specific daily stats for each area and see if anything had changed, the card declines from bank could even be broken down to see the specific decline reason, (account closed, nsf, etc) did cancellations go up, did bank declines go up and for what reason, etc?
We can assist in helping you get some of this data from the stats. Perhaps you can even compare what you find with stats from your previous processor. Send an email request to
[email protected] with your account number and the dates and they can check it out, I am interested as well so please cc me on it. You could certainly create a graph that could compare daily new sales to cancellations, as well as an daily active member count graph, to see if you notice anything strange
We can look into any issues that are discovered, but to be honest with you, it is not very often we hear rebill complaints, perhaps myself, at least...anything that comes up we can check out
[email protected]