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i posted this on an earlier thread, for all that did not see it:
Let me say this:
Yes, CCBill investigates all we can regarding complaints about ratios/throughput, etc?we do whatever we can to find out if there are issues that may be affecting the above.
However, please remember that historically during the last few weeks of the year, many students are studying and taking their finals, personal budgets are tight due to the holiday season, we notice things such as more nsf rebill declines than usual, etc?when looking at your ratio, please take seasonal factors such as this into account, I have noticed that things are slightly more sporadic this time of year...
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