Quote:
Originally posted by alchemist
really? that's not good. but how was the support during that process?
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Of course this is a question for YDG to answer,
not for me, but I wanted to give you my impression
of what happened with that situation, the the best
of my recollection anyway.
As some GFY webmasters know, satisfied webmasters
are very important to me and I'll spend many
hours working with you to get any system I build
working how you want it, working with your other
software, etc. so YDG's experience kind of weighs on me.
This is especially true because YDG seemed
to be a really nice, gracious person, the kind
of person you want to do good work for.
I would very much have preferred to have been
in closer contact with YDG so I knew what
problems were happening and could have
helped to resolve them.
I was ICQed once or twice with a question about
"why was this username blocked?" or whatever,
and I
responded as I normally do showing the webmaster in the reports what happened -
whether that username had tried to log in from
5 different countries or whatever.
This is normal for webmasters to take a
couple days to get familiar with the software,
how the reports work, etc. and they often have
such questions initially.
Then a couple weeks later I was told they were removing it.
Maybe I didn't communicate well enough that
if there were any problems or questions
please let me know so they can be taken
care of.
I didn't feel like I was given any opportunity to
provide the support they needed. Some of these
problems I hadn't heard about until this post.
If users were getting kicked back to the login
page there was a glitch that needed to be corrected
and could have been corrected had I been contacted
when the first member complained.
Strongbox normally doesn't block IP addresses
very readily, so if their IP got blocked or
more than one legit user's IP got blocked
something was almost certainly broken.
YDG is talking about Strongbox, but rather a
broken or misconfigured copy of Strongbox.
Strongbox might occasionally suspend a
username for a couple of hours do to suspcious
activity, but rarely if ever have I seen it
block an IP that wasn't actually attackign the site,
so if in fact the post is correct in stating that
several legit IP got blocked there was a major
misconfiguration that I was never made aware
of so that I could take care of that for them.