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It would be benificial to know what operating system you are running.
A couple of things to check.
1. Go into device manager and make sure that the modem is detected.
2. If it is detected, check the properties to ensure that you have the right driver.
3. Check on the manufacturers home page to see if they have an updated driver.
4. If it is plugged into com1, try com2 and see if that makes a difference.
5. If it's windows NT, I believe you can go into control panel and there is a modem icon where you can check settings as well.
6. To see if the modem is working, use dialpad (I know it's available on NT) and see if you can dial out with the modem.
Hope some of this helps. I'm heading out for a while but will check back if you still can't get it resolved.
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