Quote:
Originally posted by Pornkings
We have an IP address on everyone that should be used as a scare tactic for those who want credit or chargeback. Just a thought
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Yes. We track IP's as well and we incorporate that into our scripting for customer service. Sometimes it works, sometimes it doesn't. There are other things we use as well that make people reconsider calling a charge fraudulent. A cancellation is much better than a credit or chargeback.