Quote:
Originally posted by Jay[neX]
Example member id: 84747945
It?s more than obvious that the customer willingly upgraded his membership (signup IP and upgrade IP match, 20 mins difference between order time and upgrade time), be he was still given a refund.
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None of that makes any difference if the CSR believes that the customer will call their bank and charge back the transaction. The bank, Visa, no one wants to hear an explanation or will accept any proof otherwise because this is a card-not-present transaction. It's high risk. Coded 5967 by Visa. It is the business you are in. High-risk means high gain but it also means that not everything is fair. Then again, life isn't fair either.
If the customer charges back, you're out the charge plus the chargeback fee and you have a strike toward your ratio.
That's just the way it is.