Quote:
Originally posted by Alex From San Diego
Case in point:
I had a male call my office the other day and ask what this charge was on his CC. I responded with, you have joined a site of ours. Of course he said, I never joined a adult site in his life. Wanted to know how to reverse the charges. I politely said, no problem but I will have to refer this account to fraud investigation so we can identify the actual location of this transaction and hopefully it will assist you in finding the person who unlawfully used yoour credit card.
His response was, "I don't want to get anyone in trouble so please don't credit the charges back to me but can you please cancel the membership."
Would Paycom's billing support team go through that extent or would they just say sure, here is your money.
You know dam well in my case that this fool was trying to pull a fast one. How many others claim they have no idea about joining this or that paysite. My bet is half the CB and credits could be eliminated just by the billing support team doing their job.
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Here's an example of a credit that was given on our account. I emailed paycom about it, but their response was that he probably would have tried to charge back.
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Example member id: 84747945
Customer orders at 7:16pm, and then proceeds to upgrade his membership at 7:36pm.
The customer then calls at 4:04am the next day (about 8 hours later) and inquires about a $29.11 charge on his credit card he claims he didn?t make. He didn't complain about the trial charge, only the upgrade charge.
It?s more than obvious that the customer willingly upgraded his membership (signup IP and upgrade IP match, 20 mins difference between order time and upgrade time), be he was still given a refund.
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Paycom's response:
Customer someone else in the house might have done the upgrade, customer would probably have gone to his bank on the charge.