Quote:
Originally posted by Rand
For the record......
Epoch has made NO across-the-board changes to filtering or fraud scrubbing in a very long time. Certainly not in recent days or weeks.
Overall sales are up, not down.
Some specific programs may have had adjustments made to them depending on credit/chargeback issues but that is standard operating procedure and the job of your IPSP to help sites remain within required ratios.
There are a lot of factors that can affect sales and a good majority of them have nothing to do with your IPSP. If you're seeing a decline I would look at all aspects of your business and see if you can find a commonality or trend. But I can assure you, Epoch has not tightened it's scrub. We have no reason to.
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What are those parameters within your SOP for the "ADJUSTMENTS?"
Is it less than .003% CB ratio.
What is the Paycom formula?
As for CB and Credits, I personally think your billing support team lets the consumer walk all over them and doesn't take a strong enough stance.
Case in point:
I had a male call my office the other day and ask what this charge was on his CC. I responded with, you have joined a site of ours. Of course he said, I never joined a adult site in his life. Wanted to know how to reverse the charges. I politely said, no problem but I will have to refer this account to fraud investigation so we can identify the actual location of this transaction and hopefully it will assist you in finding the person who unlawfully used yoour credit card.
His response was, "I don't want to get anyone in trouble so please don't credit the charges back to me but can you please cancel the membership."
Would Paycom's billing support team go through that extent or would they just say sure, here is your money.
You know dam well in my case that this fool was trying to pull a fast one. How many others claim they have no idea about joining this or that paysite. My bet is half the CB and credits could be eliminated just by the billing support team doing their job.