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Originally posted by xclusive
It's always good when a company sees they have a problem and proactivly improve...
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We experienced serious growing pains. I have been here for 4 1/2 years and in late 2002 and into 2003 we had a large influx of clients and it was hard to keep up with the growth. Some mistakes were made and some clients were not given the level of service they should have been given. When we were purchased by a large hosting company a little over a year ago we started back at the beginning and the first thing that was done was an overhaul of our network. The next thing that was done was hiring more admins. We have awesome admins who have been here for a long time who have now helped staff and train additional admins so that we now have a high level of support 24 hours a day. We are here to stay and there are be exciting changes coming soon. You should see some big announcements starting in late Dec into January. Thanks to you guys who have stuck with us.