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Hey Daniel, im sorry about what happened with one of my Rep. She's just new, barely less than a month doing some support so I guess she's just too eager to help someone else. Such complaint is very welcome to us to make sure that our customers are happy with our services. No one is really perfect especially with a very fragile lady like "foxylady".
My sincere apology on the matter and if you have any other concern, i would appreciate that you contact me directly.
Have a nice day!
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