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Old 11-10-2004, 10:01 AM  
Shap
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Join Date: May 2001
Posts: 8,313
We are just trying to get to the bottom of this issue. If it is a problem on our end that is fine. People in this thread have been making guesses that it might be on our end, but no one from Jupiter has given us any indication that it is on our end. If it is so obvious that its our fault, then why don't they point it out to us?

It is plain to see from the bandwidth chart that bandwidth is down 30% since Monday at noon and showing no signs of improving. We are getting no feedback from Jupiter as to what we should be doing on our end to fix it, so until we get that feedback we are going to assume that it is not on our end.

In spite of that, our tech guy has spent many hours researching the issue from our side, but with ZERO feedback (besides "looks OK to us") from Jupiter it is all guesswork, and possibly a waste of time if we are in the dark on the real issue.

Lensman, if your bandwidth charts were off 30%, and the answer you got from your hosting company was "looks ok to us", would you accept that answer?
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