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We don't discuss customer service issues on this board. I will say however that this was addressed, and so long as our customer believes something is wrong, we will continue to address it.
I am on vacation and returning tomorrow. Tech support is on duty and at the data center as usual.
Shawn is on duty ATM and is available by phone at our normal support number.
Shap, I ICQ'ed you but have not heard back. I am on a plane in 2 hours.
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