Quote:
Originally posted by SinEmpire
I absolutely believe that people need to be accountable for their mistakes. However, being a responsible business owner supercedes the customer's accountability for their own idiotic mistakes. Right is right and wrong is wrong. If you closed a site and didn't cancel out all the recurring billing you're a thief, plain and simple. If a customer signed up three times and you noticed it but did nothing about it then you're being both lazy and dishonest.
Brad
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I absolutely agree that WE ALL should be responsible business owners. I think my mistake lies in my response when I said that this member should be "punished" for not checking his cc statement. The whole story is actually this: A member attempted to sign up but something was screwed up on my sign-up page. He ended up trying to sign up 3x thinking that none went through. A few days later, he emails me saying that he REALLY wants to join my site but my sign-up page was down. So I checked and noticed that all three of his transactions went through. I emailed him letting him know PRECISELY how to get a refund for the other two transactions. He still hasn't cancelled as far as I know.
As far as members' trust, I definitely do not take this lightly. I don't think they're dumb for signing up three times, but I do wonder especially AFTER I fully informed them of the dups.
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