yadda yadda, some of the crap here is pretty unbelievable knowing who it's coming from.
We are hosted in the Equinix facility, and have our own cage. We are also multihomed to 4 carriers at the moment, abovenet being one of them. This is easily confirmable by using various tools around the 'net. Our network is deployed in a fully redundant fashion, and we have not had a global network event since last December that effected any large portion of our customer base. I welcome anyone who likes to come hang out in Chicago with me, and I'll give you a personal tour of our setup.
The server is fully managed. Meaning, you never have to worry about anything. You simply upload your content and we handle the rest. About the only thing we won't do, are complex custom script installations/configurations - which is par for the course. All in all, our tech group is pretty reasonable when it comes to "custom" needs. This is in comparison to many places selling "managed" servers by handing you off a box w/ cpanel or whatnot and letting you go to town, with them only checking things out when you call to complain. We don't call that managed, but some people may prefer it. We're not for everyone, and we make no attempt to position ourselves in that manner.
In any case, simply do a board search to check out our rep. We've taken care of our customers, and that should show through all of the bullshit. We do screw up, everyone does - but we also make it right when it happens.
Pathetic I feel the need to defend anything here. Sell things on your own merits - if you have to bash the competition using half truths, outright lies, and FUD you already are on the way out anyways.
peace,
-Phil