Heres my
about paypal!
A while back i forgot my password for my account with them, didnt put real answers for the password recovery questions so now im screwed. I have contacted them over 10 times about the issue. I sent a fax with the details required to the password recovery department (fax is a pain in the ass). 30 minutes after the fax was sent i get an email saying i cant touch my money for 6 months, like WTF!!
So i let it go for a while, and recently they send me an email saying to login n check my quaterly statement, so i email them saying i cant login cause they wont give me my password.
Heres the email;
Quote:
customer subject: Problems Logging In; Receive Password by Mail; Can you
send me my password by email?
customer message: Additional Information: 'Hey
Well this has been a painfull effot. I go through hours of talking to you
guys, then i send a fax with all the details required so i can get access
to my account. I get basicly an instand email from that department saying i
cant access my money for 6 months. So i ask if they can put a block on the
account because people keep paying into it. All i want is access to my account or a cheuqe mailed to me and the account closed. I dont know the answers to the questions on password recovery. If someone can help me with this it would be appreciated because at the moment your support is very
poor with an important matter like this. Also i just got sent an email
saying to check my quaterly balance but i cant login to the account!!
Well if you could get back to me with what you can do that would be great.
Thanks
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Then i get a reply saying to login to my account and send the email requesting my password to be sent via email. Now why would you ask for your password if you knew it?
So i take there support survey and say how disapointed i am then i get a email saying there crediting my transaction fees for today! Like thats going to help.
So in conclusion:
1. Use real password recovery questions
2. Dont expect any support because there staff are very stupid
3. And just dont use paypal MoneyBookers seems like the way to go these days.
Thanks
Michael