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One big drawback to most other instant messengers (aim, yahoo pager, msn etc) is that if the person you want to contact isn't online you can't send them a message. With ICQ you can, and when they come online they get it. That's one of the biggest drawing cards for me, because when things are busy anything that gives you an edge in the area of time management is the business tool of choice.
I've had very few problems with ICQ. I do notice in the past few years that if someone wants to send you a url in a message you have to add them to your contact list first, or you won't get the message. It never used to be that way, and several coversations were left hanging in limbo until I clued in to the problem. Other than that ICQ has been very good as far as I'm concerned.
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