Quote:
Originally posted by djdez
5 technical support incidents seems rather light.... also now mpa responds to my support tickets in 12-24 hours... or instantly if I need it.
Support is weighted more in my book. How much are upgrades - what is your hourly rate for customization?
migrating from ccbill to nats is one thing... but migrating to nats from another self contained affiliate system is another. Just the hassle alone of telling wm's to change their urls is enough to make me shy.
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1) NATS has 5 support instances included per month, yes. These are only those instances which actually you caused, for example if you go and delete half the database. Noone has yet gone over their 5 support instances.
2) Upgrades are free if you lease. Outright customers are only going to have to pay if there is a MAJOR upgrade, which has not happened yet. Ask any of our clients how often we update their version of NATS. You will be amaized. Customization, if it is unusable by any other client is around 100 USD / hour, if it is reusable it is between 0 and 60 USD / hour depending on how reusable it is. To this date, I would say only around 5% of the customization done has cost the client anything.
3) Who ever said your webmasters have to change their links when you move from someone like MPA to NATS?
We import your whole MPA database as detailed as we can. The only thing you have to do is setup new tours using NATS coding, setup some of your ad tools again (FHGs are imported). Your reseller's old MPA links act as their Default NATS campaign.