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5 technical support incidents seems rather light.... also now mpa responds to my support tickets in 12-24 hours... or instantly if I need it.
Support is weighted more in my book. How much are upgrades - what is your hourly rate for customization?
migrating from ccbill to nats is one thing... but migrating to nats from another self contained affiliate system is another. Just the hassle alone of telling wm's to change their urls is enough to make me shy.
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