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For anyone affected by this heres an update, just got this posted in my admin...
Important Notice: Merchant Compliance Programs- 2003/2004 Assessments
Based on your transaction processing history your account has been assessed excessive chargeback fines and penalties. The total fine has been credited from your account, reducing the amount owed to you. A detailed notice has been sent to you via mail. The transaction activity for the months affected can be downloaded from the Statistics and Reports section (see last link). The fines/fees assessed are based on the following.
CChargeback Handling Fees
All chargebacks initiated by cardholders must be processed and are subject to a $25 handling fee.
Excessive Chargeback Activity Fines
All chargebacks which occur within a given month where the account ratio of chargebacks to transactions processed is higher than 1% (per card type), are subject to a fine of $125/chargeback, over and above the $25 handling fee.
All chargebacks which occur within a given month where the account ratio of chargebacks to transactions processed is higher than 2% (per card type), are subject to a fine of $200/chargeback, over and above the $25 handling fee but in lieu of the $125 fine.
MasterCard Excessive Refunds
All MasterCard refunds which occur within a given month where the account ratio of refunds to transactions processed is higher than 5%, are subject to a fine of $50/refund. Excessive refunding is considered to be refunding to avoid chargebacks.
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