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Hi Phil,
Unfortunetly ccbill seems to have removed their detailed system documentation from their site. That may be for security reasons or because of their new site layout ( or i cant find it ). This is documentation I copy/pasted off the ccbill manual for my resellers some time ago.
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How are clicks and sales tracked?
The minimum necessary data needed to track referrals to sales is the referrer ID and your CCBill ID.
All subscribers are tracked by two methods.
The first method is through a cookie that is set by our referral scripts. A cookie is set when a subscriber
hits our initial scripts upon leaving a referrer's site. The subscriber's IP address and current timestamp
are logged for checking against if the cookie is not accepted.
If a sale is made for a referral, CCBill will look for the cookie and query the Referral Master database for
the other information collected. Through these methods, it can determine who sent the referral that
resulted in an actual sale, and who to credit.
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When I called ccbill about a sale that was missed it was over a year ago. I havent called them to ask specifics since then. At the time a reseller had signed up through his own banner and the sale was missed. I have the I.P. of every member listed in my ccbill admin so we did a grep on this guy. What we found was that this guys I.P. changed over 100 times from the time he logged into my server to the time he signed up. His browser also did not accept the cookie. In a situation like that you cant track that sale, its not going to happen. BUT, if the guy gets the cookie or has a stable I.P. they will get the sale recorded and credited.
I have the I.P. of every single member within the ccbill admin. Based on my previous investigation and the fact that I have those I.P.s I am relatively sure that their system still works the same way. So out of the 30% that didnt get cookies set you can deduct a substantial portion of that error margin based on their I.P. being tracked. I track the I.P. on the signup form then pick it up on the welcome page members are redirected to. The margin of error between their report and mine is never more than 2%. Theres nothing you can do about a 2% error margin.. that is more than acceptable.
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