Quote:
Originally posted by BB-Rick
That's where good customer service on the part of the Website owner comes into play..
We had this problem happen when another biller went under. We simply sent out an email to all members who had signed up under that processor, and told them that there woudl be a billing descriptor change, and told them why, and if they wished to cancel their account, to write us back..
We got a very good response, and overall ended up processing almost 75% of the rebills, with no chargebacks / credits due to it...
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Yes, that should work out pretty good. Better than starting from scratch with your rebill list anyway.