Quote:
Originally posted by MickeyG
what percentage of rebills do you think would be lost if you moved your db from one processor to another?
I would it assume it to be pretty high considering you will be billing them under a different name.
Im also wondering whats the difference between the ibill merchant account and one from say Netbilling. Can we start with ibill get the client db loaded and then haul ass?
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That's where good customer service on the part of the Website owner comes into play..
We had this problem happen when another biller went under. We simply sent out an email to all members who had signed up under that processor, and told them that there woudl be a billing descriptor change, and told them why, and if they wished to cancel their account, to write us back..
We got a very good response, and overall ended up processing almost 75% of the rebills, with no chargebacks / credits due to it...