Quote:
Originally posted by Maximus
Unfortunately, in my opinion, the credit card companies have created the chargeback problem by allowing every j doe to chargeback a legitimate sale, no matter how much we can prove they did it. Chargeback numbers then increase, on the surface giving validity to their actions.
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yeah, but we should also put a little blame on the cockknockers who double bill people's credit cards and do that cross billing bullshit. All the litle tricks from these sites to get that extra 30-40 out of every surfer doesn't exactly help either. With chargebacks, how many are legit?
Before we had the massive fuck up on our sites, we had a total of only 4 chargebacks in a one year period. Why? Because we didn't do any tricky billing. When a customer wanted a refund, they got it. There were no games played with our customers. A few got peeved at our exit consoles, but that's it.
The whole "your credit card will not be charged" bullshit didn't exactly make Visa and Mastercard want to embrace us.
So, while there is a lot of bullshit with chargebacks, we also have to take a look at ourselves and ask how much we are to blame as well....