Hi
WEBAIR INTERNET DEVELOPMENT IS ROOT OF ALL EVIL. WEBAIR.COM
I dont know if its right for me to post this story here, but
I think you all should know what webair internet development (webair.com)
did to me.
I am webmaster of linkdatabase.com (40K unique visitors daily)
and several other freesites and paysites.
Linkdatabase is 3 years old my personal project which I started in 1999.
I was webair`s costumer since October 2000, when I started linkdatabase.com
I was hosting at interland, then i moved to webair, because they tricked me with
many promises.
In friday on February 1st, webair inc, was suppose to remove one site under my account.
What they did is that they have remove my account instead of removing only one site.
They have remove all my sites, all my backups, all my papers all my files, entire data.
I have call tech support in same days (I assume 2 hours after they did that) I first thought
that I was hacked.
Tech support said we will check, I was first waiting 3 hours, then I have call back
to see if anyone is working on my problem, guy on the phone (he was from some 2nd company which
runs answering service) he said to me that he is trying to contact webair admin, but noone
of them is picking up the phone, then I left him a phone number where they can reach me.
I was waiting next 5 hours on response, noone has call me back, noone has respond on my emails.
They removed all my projects in friday at 2pm.
In friday at 11pm , I still didnt had anyone working on this case.
Ive keep calling them over night, now there was a women, she was not able to help me
because she normally works for billing department and doesnt have any technical skills.
She said that she left 4 messages on phone machines of webair admins and someone should contact
me asap.
date&time: saturday February 2nd, 3am .
I was still waiting on help from webair, I have start slowly realizing that
help will not come. I have start moving my sites away from server at webair to my 2nd server
.
when I have finish some work i went sleeping at 5am.
I have hope that when I will woke up at 10am, my sites will be up or I will have some messages
left on my answering machine.
When I have woke up situation was exact the same.
I start calling webair costumer support again, still same lady there as with which I spoke
over night, she said to me, she still didnt get ahold of any of webair admins.
I have ask if she knows when the usually woke up, she said they should be here in 30minutes.
I was waiting and almost started crying after i have realize what webair did, imagine
that someone destroys your biggest project in which you have invest 3 years of work
each day each week each month, each year.
Date&time: Saturday February 2nd 3pm.
first webair admin shows up and I receive email from him.
he said he will try to find who is responsible for this instead of
saying what I will want to hear
(we will backup your sites ASAP and have you running in 2 hours)
guy said to me, we have one backup, but its not here, I have start searching for some backup`s
it can take up to 10 hours.
I said well o.k soo much time has pass, lets wait 10 more hours and I will have sites
up.
After 15 hours I have check again, admin went off his shift and backup was still not released
Date Sunday February 3rd 6am.
linkdatabase.com is still down and not a single file was restored from webair`s backup.
I have call webair again, guy on the phone said that he will get someone to work on my problem
(Ive heard that 5 times already)
Sunday 2pm:
I have email webair, that if they dont restore my backup I will report them to ftc and bbb
I was very suprised how many people got involved after I said this.
webair admin working on my case has fw this email to his supervisor.
supervisor said stop immediatly all work on this guys troubles, since he wanna solve
problems his own legal way, we are not willing to help anymore.
We have been nice enough to start working on your backup (they are working 3 days already on my
backup, every person will get mad after 3 days)
Sunday 8pm.
I send one more email to webair`s owner, he said all questions regarding your troubles
should be directed to our laywer, we have been prepared to help you, but we have been
wrong since you wanna report us to FTC and BBB.
Ive sent him 2 more emails, saying that I am sorry, and I am not gonna threat them
with FTC and BBB , if they repair me this and restore my backup, but I have set a time
ultimate I wanna see some results
in 48 hours.
one more admins contacts me back and he says he has receive email from his
supervisor to stop working on my case.
Monday February 4 1pm.
Situation is exactly the same as it was in Friday on February 1st.
Ive got over 20 emails from people asking me what happened, Ive had conversation on the phone
today with laywer working on internet law I had conversation with owner of
hostmansion.com webhosting company.
I have ask them if I report webair to ftc and keep working on case supplying them
with more and more info, is there a chance that I win ?
Both said yes, since I had soo much info againsts webair, that ftc would be interested.
Monday February 4 3pm.
Ive got an idea, what if webair doesnt have backup and they only promise backup service
on their order page in reality they dont have anything? This can be possible too.
Webair account supervisor, contacts me back and says that someone is working on my case.
all sites are already up on my other servers (these servers are for thanks god not
located at webair), except linkdatabase.com I only have
(full links&category mysql backup) but all html files, banners, logos, photos..etc are missing.
I start doing backup of mysql data, I cant afford that webair
screws this one too.
I keep waiting and start writting report for FTC and BBB
until now I have collect 9 url`s of webhost listing
sites where webair is listed I am gonna post bad
reviews about them everywhere
This is last email ive got from webair`s owner:
No one is working on this matter because the client physically threatened
tech support personnel .
Any and all
correspondence from this client should be sent to
[email protected] I gave
the client every opportunity to comply and all he did was harass everyone.
If you ever had problems with this company (webair.com)
and you dont have time to write report, tell me your story and we can report them together
this company has cross all the lines.!
If you know anyone who is looking for webhosting company, please warn him not to choose
webair.com
Thank you
Oliver