Quote:
Originally posted by FloridaKid
....this is called CYA....you know what it stands for.....you run your operation tight....I know I want all refunds to be approved by me...no one else....and if visa or MC comes a calling....Im damn sure that I can prove that mr or mrs customer approved that transcation....often times...people are just confused...you set them straight..keyword is YOU....id be way pisseed if some 10 buck an hour employee was making business decisions for me...based on some policy that was felt to be acceptable for everyone.
oh wait thats communism...lol
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Ok Florida. Again, point taken. And I'm not flaming you or anything like that. But you still didn't answer my question.
What happens if you have a bad month, or two, or three. And your merchant account is yanked because of it ....
Then you CAN'T GET PROCESSING .... PERIOD ... ANYWHERE ... not even third party if this new rule is implemented ....
What do you do then?
And how can you do fraud control, really? Personal response to customers is great, and I'm sure it cuts down on the chargebacks quite a bit ...
But there are always assholes who are going to chargeback no matter what. Third party processors have the best fraud scrubbing databases to avoid this, compiled from thousands of sites all over the net.
Do you use a fraud scrubbing database?
Hey, I'm a control freak too ... LOL. And I like to save money as much as the next guy. But I'm NOT going to put myself in a position where I may be put out of business because I may NEVER be able to process cards again. The risks of that happening, even with the best of intentions, are much higher now.
Adult is high risk ... even if you run a very tight ship. So I was wondering if you would respond to this issue.