Quote:
Originally posted by {fusion}
1. outsourcing companies steal your ideas
2. they are overpriced normally as they are run by usa companies who markup a silly amount of money
3. english standard is poor, so mistakes happen alot.
thats the main 3.
an example is I used to use Dell all the time, they then moved there support to india. now you call they dont have a fucking clue what your talking about and cant understand you very well, it makes there support shit, which is the most important part of a company. now longer use dell for this reason.
Price is not an issue when you want a great image.
Maybe in 5 years the standard will improve but for now i think people prefer to pay extra for quality.
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I recently learned from a close Friend on mine who is currently working in a Call center Firm that Dell has outsourced some of their Telemarketing/Support related department in the Philippines after that incident of complaints originating from Indian support people.