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I host with 4 different companies and do lots of bandwidth at all of them, high maintenence accounts etc.
I have 5 dedicateds at phatservers and those guys respond to my support tickets within 2-3 minutes 99% of the time.
Thier tech mike is seriously one of the best tech guys i have ever seen.
I really dont know how you could have emailed them and not gotten any help...i dont buy it honestly.
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