Wow, this thread is certainly full of footshots! If splitinfinity had emailed quiet privately and offered a full refund then it would have ended with a "situation has been resolved" post and only a few friends of quiet would have known who the company was.
Instead they come blasting in here immediately identifying themselves as the offending company, paste emails including quiet's real name, and claim that they have a right to deny a full or even partial refund because they wasted an hour installing software on a server.
Way to go!
