I assume you are talking about NatNet Pickem and not NatNet Hosting, right??
If you have questions about NatNet Pickem drop an email to Mutt (our honorable Commish) at mutt (AT) rogers (dot) com.
If you have questions about NatNet Hosting then you can call our Professional System Administrators 24x7x365 at 1.877.471.9075 and choose Option 1. We never sleep or watch football at work
--T