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This is not a DirectNIC decision. This is something that ICANN requires all registrars to do. If someone makes a complaint, DirectNIC must follow up. All registrars have to do the same thing, if not they could lose their ICANN accredidation.
BVF - e-mail me if you are having problems still, I will work with you to get them straight.
michael at directnic dot com
Anyone has any problems with DirectNIC, or any information or anything else - feel free to e-mail me as well.
The founders of DirectNIC all come from this industry, we remember our roots.
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