Quote:
Originally posted by MarkIBill
.....CMI and iBillcs were not available during this time as we were running only essential operations (transaction processing).....
Mark
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You mean "subscription" processing, not "transaction" processing, right? Our iBill store was down for over 48 hours and would not process transactions. Anytime a user clicked a "buy" button in our store they were taken to a page that stated:
"...Transaction processing is NORMAL and all transactional data is secure, as a result of our backup servers in an out of state location..."
Well, transaction processing quite obviously was NOT NORMAL if the user is taken to this message when they attempted to buy something.
If iBill does not consider tangible processing to be part of their "essential operations" then maybe they shouldn?t offer a billing solution for tangibles.
Needless to say, I'm more than a little disappointed at how this whole situation was handled.